FAQ currency

On presentation of a receipt, you can sell back the currency stated on the receipt in any FOREX Store without a fee. You will receive a refund of the currency of the country where the exchange takes place. In Sweden, for example, you get SEK back.

Since June 1, 2016, we have no opportunity to help our customers exchange foreign coins for Swedish kronor. In our stores, we instead have Save the Children boxes where you can donate your coins, regardless of what currency you have.

There is no limit to how much you can buy from us, but you may need to bring documentation to show the origin and purpose of the money. If you need to buy a larger amount, we recommend that you visit one of our stores and we can help you place an order.

Buying foreign currency from us is free of charge, you pay the rate we offer on the day you visit us. If you save your receipt from when you bought the currency from us, you do not pay a fee when exchanging it back to Swedish kronor. If you do not have a receipt or a FOREX Credit Card, a re-exchange fee of SEK 50 will be added.

These payment methods are available with us at FOREX:

• Swish
• MasterCard
• Visa

FOREX does not currently trade in RUB (applies to both buy and sell) due to the war in Ukraine.

• See current exchange rates , or
• Calculate the rate in the currency converter. 

Missing the currency you are looking for?

Contact customer service on +46 771 22 22 21 or visit the nearest store and we will help you.

• In store – pay by card

We accept Mastercard, Maestro, Visa, Visa Electron, V-pay, American Express and Diners.

• In store – pay with cash

In stores you can pay with Swedish cash. We accept all denominations. If you pay with coins, a count-up fee may apply if you have more than 50 coins in number at the time of payment. 

When you come to us, the staff in the store may ask you questions about the origin of the money and the purpose of the transaction, in some cases we also request documentation that proves this. We are doing this because of the Money Laundering Act. It is always the staff in the store who make the assessment whether we can complete the transaction or not.

• Online – pay by card or swish

If you buy or order currency online, you can also pay with Swish.

• Do you pay by card? Keep track of any fees at your bank

If you pay by card with us, it counts as a cash withdrawal over the counter, something some banks charge you as a customer for. Before purchasing currency from us, you can contact your bank for information regarding any fees.

With FOREX Credit Card, you avoid that fee.

• FOREX does not charge a fee when you buy, reserve or order currency from us.

Do you pay by card? Keep track of any fees at your bank

If you pay by card, some banks may charge as the transaction counts as a cash withdrawal over the counter. All banks have different terms and conditions for card use – check with your bank what applies to your card.

With FOREX Credit Card, you avoid that fee.

You can exchange back and sell foreign currency to us without a receipt – but if you have bought the currency from us and saved the receipt, you avoid the exchange fee of SEK 50. If you have a FOREX Credit Card, you also avoid a fee.

If you save the receipt, you won't pay a fee when you exchange your travel currency back. The same applies if you have a FOREX Credit Card. If you do not have a FOREX Credit Card or receipt, it costs SEK 50 to exchange foreign currency in our stores.

When exchanging currencies at FOREX, it is important that you have valid identification in order to carry out your transactions smoothly and securely. ID documents that have expired or are broken are not liked.

• Swedish passport - A Swedish passport is one of the most recognized and valid ID documents for currency exchange at FOREX. It provides you with complete identification and is the perfect choice for UK citizens who want to conduct foreign exchange transactions.
• Swedish national ID card - If you do not have a passport, you can use a Swedish national ID card as identification. This card is specifically intended for identification within Sweden and is also approved for currency exchange at FOREX.
• Swedish driver's license - A Swedish driver's license issued by the Swedish Transport Agency is also a valid ID document for conducting foreign exchange transactions with us. This is a convenient option for those who drive and always have it at hand.
• Swedish SIS-marked ID card - If you have a SIS-marked ID card, which has been issued by a bank, a company or a government agency, you can use this as identification at FOREX when exchanging currency. Make sure that the card is correctly marked with the SIS logo for it to be accepted.
• ID card issued by the Swedish Tax Agency - The Swedish Tax Agency's ID card is an approved ID document within Sweden.

For non-Swedish citizens, we strongly recommend that you have a valid passport to carry out currency exchange with us. A passport is an internationally recognized ID document and will facilitate your transactions at FOREX

When repurchasing travel currency, we can offer you the amount in cash or you as a customer can choose to have the amount deposited into your account for a fee of SEK 25.

You do not pay a fee when you buy, reserve or order currency. If you order currency and choose to have it sent to the nearest post office, there is free shipping from SEK 5,000.

We can never promise any denominations in advance as it depends on availability, but it can usually be solved. Place your order and contact customer service on +46 771 22 22 21 when you receive your order number.

We do not cash any cheques in our stores, neither cheques in Swedish kronor nor in foreign currency. Our tip is that you instead contact one of the larger Swedish banks to see if they can help you.

Have you received a check from the United States? In this case, we recommend that you visit the website of the Internal Revenue Service (IRS) for information on how to proceed to cash the check.

In April 2016, FOREX stopped selling €500 banknotes. Many banks and exchange companies in Europe have already introduced a ban on trading in 500-euro banknotes, FOREX now chooses to follow this. It is also in line with the recommendations of the ECB (European Central Bank). The ECB has also decided to stop producing the €500 banknote. Since 1 January 2021, FOREX also does not purchase €500 banknotes from customers.